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IT Support and Managed Services

IT Support and Managed Services

With over 25 years’ experience, Excitech’s support team is able to support multivendor and non-proprietary technology environments, which meet our customer’s service and support requirements.

 

Excitech's IT Managed services and support comprises of a comprehensive suite of services, allowing you to maintain as much or as little control over their IT operations and infrastructure as you wish.

Support is tiered into four types; Gold, Silver, Bronze Plus and Bronze. This includes:

  Gold Silver Bronze Plus Bronze

Unlimited Telephone and Email Support

Unlimited Remote Support

On-site Support

Chargeable Chargeable

Security Policy Management

   

Proactive Monitoring

   

Patching (Microsoft, Autodesk and Adobe)

   
Housekeeping    
Hardware Inventory    
Software Audit    
Reporting    


 

 

 

 

 











Alongside these support tiers, Excitech can also provide support such as remote network administration, IT health checks, IT preventative maintenance and retained Services agreement.

IT Maintenance/Support Services

Excitech’s tailored approach gives you a flexible service unlike most traditional fixed-cost services, allowing you to pay only for the services you require.

IT Managed Services

The key value proposition for Excitech’s IT managed service and support is to deliver responsive and hassle-free support. In addition to this, Excitech offers continuous advice on improvements and proactive solutions, which can help improve service levels and reduce operational costs and downtime significantly.

 
Archibus Business PartnerAutodesk Platinum PartnerBlueCielo Solutions Partner
Dell Preferred PartnerSketchUp PartnerMicrosoftHP Preferred Partner


Prices quoted exclude VAT and delivery (where relevant). Sales are subject to our standard terms and conditions.Trademarks are the property of their respective owners. ©2018 Excitech Ltd- All Rights Reserved